If I could give 0 stars I would. Honestly we have used noble a lot of times out of pure necessity to not travel far. I work at a plant nearby in Oakville and i recently told my supervisor that I am not going back there and that we should pick a different sheet metal/HVAC supplier, even if there is a slight higher price. The customer service at this location is absolutely disappointing and appalling. One woman in particular with an attitude of “I don’t care about you or anything else”, has called me up to the counter while I wait in line and the experience is always very unpleasant, I do not know how she has a job to be honest for years and years. Doesn’t even help get any parts, just points to so and so aisle, no numbers, no description. Not to mention the absolute mess of boxes and other garbage in the aisles where customers are supposed to walk and find parts. Yes I am venting my frustration, but my most recent experience left me not wanting to ever go back. After many of of these types of experiences I am going to formally recommend my supervisor at work change suppliers immediately.
⸻ I’m a regular contractor and long-time Noble customer, so I know what good service looks like. Unfortunately, the Oakville location has anything but customer service. I stood waiting at the counter for over ten minutes while one staff member sat at a computer doing nothing, and another was pretending to be busy with emails or “orders.” Meanwhile, an actual customer (me) was left standing there with no acknowledgment. This isn’t a Noble-wide issue — I’ve been to many other branches, and they’ve all been excellent. The problem is specifically with this Oakville branch. If you want to keep business, start by acknowledging and helping the customers in front of you. Until then, I wouldn’t recommend this location to anyone.
I have been a loyal customer at Noble due to my work in renovations, but my most recent experience has been very disappointing. I contacted one of your sales representatives, Cindy Monson, requesting a very common replacement part for a toilet. She asked me to send photos of the toilet model via email so she could forward them to her suppliers. I did as requested, yet I had to call Ms. Monson twice over the course of 10 days to follow up and get any information. As a sales representative, she has not once reached out to me—neither by phone nor by email—to provide an update. Today, during my final call to her, she admitted that she had not followed up with her supplier either. This lack of interest in helping me or retaining me as a long-time customer is very disappointing. Her behavior shows no understanding of the urgency of my situation, especially considering that this is a matter concerning my personal bathroom, which I have been unable to use for 10 days now simply because I have not been properly attended to. If Noble is not interested in keeping me as a client, then I will take my business to EMCO instead.
I called the 416 number and asked to speak to someone about a valve that I needed. 3 times they transferred me to a dead end line. Very cold, uncaring, unprofessional group of men I spoke with on the phone. Will not deal with them ever.
Haven't even been to the store yet but the man answering the phone was most helpful and clearly pleased to give me the advice I needed. They have the part (a little obscure) that I need.....even better. Look forward to going there tomorrow to pick it up.
Know what your want before buying! This provides helpful information to the counter staff to help serve you better. Regardless, if they don’t have it, they’ll get it for you the next day or sooner.
Residential Buyer Beware- I picked up a small part from here and I was charged a 30% restocking fee for a part that was not even in a package. I had asked about the return policy when I purchased the part and was told "don't worry about- we will refund you if it is the wrong part"
Noble is a Canadian Heating equipment supplier based in Oakville, Ontario. Noble is located at 2009 Wyecroft Rd Unit A, Oakville, ON L6L 6J4, Canada.
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