Visited this location for the first time ever yesterday. It's a smaller store but still okay. Jan was the only one on the floor and she was very busy on the cash and at the changing rooms. I asked her if there was no other staff available and she said it was just her and someone else in the store (her colleague was on break) as a couple other staff called in sick. As busy and overwhelmed as she was, she still maintained such friendliness and kindness towards me as a customer. I was impressed by her and very blessed by her. Thank you Jan. Keep the prices low here please. Times are hard and people can't afford much. Thanks
What Happened to This Goodwill? I’ve been visiting this Goodwill location for years, and what’s happened since the takeover by Goodwill - Ontario Great Lakes has been nothing short of depressing. In my opinion, the new ownership has completely ransacked the store and stripped away everything that once made it worth visiting. This used to be a place where you could find genuinely interesting items, cool electronics, quality toys, even the occasional unique piece of jewelry. Now? It feels like the shelves have been gutted. Anything remotely interesting or valuable is nowhere to be found. Instead, the store is packed with the cheapest, cruddiest odds and ends imaginable. The electronics section, once full of fun surprises, is now basically just piles of cheap clock radios nobody actually wants. The toy aisle? Forget about finding anything decent, it’s now nothing but endless plushies. And the jewelry section, which used to offer real finds, has been reduced to cheap, fake pieces that aren’t worth a second glance. Even the CDs and DVDs which used to be rotated regularly haven’t been restocked in weeks. It’s the same stale selection collecting dust day after day. Honestly, at this point the only reason someone might come here is if they’re in the market for crusty old underwear or worn-out clothes nobody else wanted. It’s obvious what’s going on, anything of actual interest is being pulled from the shelves and shipped off to be auctioned online. The priority now seems to be squeezing every cent of profit possible, even if it means hollowing out the in-store experience and driving loyal customers away. And the sad part is, if maximizing profit was really the concern, they could’ve just raised prices and kept the items local. Instead, they’ve chosen a path that makes the store unpleasant to visit and strips away the treasure-hunt feeling that Goodwill used to be known for. What frustrates me most is the impact this has on the employees. They’re the ones stuck on the front lines dealing with disappointed and frustrated customers who walk in expecting a certain experience and find… this. It’s not their fault, far from it, but they’re the ones absorbing the blowback from decisions made far above their heads. I genuinely feel for them. And honestly, I’m worried about the future of this location. If they’re no longer selling the kinds of items that bring regulars back, what’s going to attract customers in the long term? How sustainable is this shift? It seems like a short-sighted strategy that hurts both the store and the people who work there. I truly hope this company reconsiders the direction they’re taking, because right now, this Goodwill has lost its soul and a lot of its customers along with it.
Since the recent change in ownership, this Goodwill has really gone downhill. They’ve stopped putting anything interesting on the shelves, no video games, jewelry, cameras, LEGO or nice toys, or any of the fun electronics that used to make thrifting here exciting. Almost all of it is now diverted to an online auction instead, where items aren’t properly tested and can’t be returned. What makes this even more disappointing is that the employees here are genuinely great, helpful, friendly, and clearly doing their best with the changes handed down to them. They’ve always made the store welcoming, and none of my frustration is directed at them. In my experience, the new owners, Great Lakes Ontario, have stripped both this location and the Oakville store of what made them worth visiting. It’s a real shame to see such supportive staff put in a position where the store no longer reflects the spirit it once had.
Used to be my favorite store but since the merge with Goodwill Mississauga/GTA, the prices have substantially gone up. I was once shopping, and a lady across from me said that she donated tens of thousands dollars worth of stock, and that she's surprised at how expensive items are. She added that she is donating to offer more affordable clothing to the community, not for them to make more profit. I can see the disappointment in her face, she told me that she will never donate more clothes to this Goodwill. I couldnt agree more. Their pricing policy needs a true review in my opinion.
Hi, shitty experience stay away from this thrift store and perhaps check out ANY other that actually cares for their costumers. Tell me why I went in three hours looking for a specific type of clothing and thankfully found a dress! I tried it on and had been wandering the store for as said. hours. The tag at some point must have fallen off, the plastic was still visible as well for proof. At the checkout I was declined the purchase EVEN- after I went to look for the tag which the employee told me I could, I had remembered the specific price from when I picked it up so I am sure it was the right one. Nope. The cashier said quote “no that’s not the one” so okay why tell me to find it in the first place? A complete waste of time in there. Don’t recommend anyone go to this location and might as well save your money on overpriced trash- and that’s without mentioning the rude employees.
I usually find a few good items, but I’m picky with spending so usually leave with 1 thing or nothing at the end of shop. But fun spot for clothing browsing.
It is better to find and buy second-hand items at the cheapest place. Many of what you find are affordable and of good quality. You will enjoy and be a happy buyer after visiting the place. Loved it ❤️
Goodwill Community Store is a Canadian Thrift store based in Oakville, Ontario. Goodwill Community Store is located at 407A Speers Rd, Oakville, ON L6K 3T5, Canada.
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