I had the most amazing experience here! The lovely man who helped us gave us great reccomendations and was so SO positive and kind. The establishment is very clean - seriously I was shocked at how clean it was. You can tell he really loves what he does and it was heartwarming. We got matcha which was so yum and the banana bread which tasted delicious and homemade?truly a delight!! I’m not from here but will surely be back! Highly reccomend :)
Went here with kids for ice cream and we had such a lovely time! Very friendly and the ice cream here was delicious with lots of great flavors. Perfect spot for a little treat!
Great ice cream shop! The sundaes are absolutely amazing and they have multiple melted chocolate options for dipping your soft serve in. I've gone several times and haven't been disappointed yet. The owners are delightful. Will come back.
Outrageous prices - we paid $17.50 for a large latte and a blizzard that was the size of my coffee. I asked for an americano, the owner convinced me to take a latte - i didn't realize there was a 3 dollars difference.
Found this place during short visit to the city and wanted to warm up with cup of cappuccino. Ended up having tiny cute ice cream, just couldn’t resist as the size is perfect for me. Would recommend to all sugar lovers as the options are wild. Coffee quality could be a bit better but the staff if do lovely and they made what I asked. Nice place
Came into this shop to grab a quick coffee before a cycling class across the street and had a weird and non-welcoming experience. I would have given 0 stars, but the politeness of the woman working behind the counter made me change my rating to one star. There was one customer ahead of me being helped by an employee, so I was essentially the only other customer in the cafe. I saw a group of people sitting at a table in front of the counter, but I was the only customer waiting to be helped. I was waiting for someone to greet me or take my order for at least 5-7 mins before someone at the table seated got up and and helped the girl behind the counter, and then turned to me and ask if I’ve been helped. I thought this was a weird question seeming as they saw me standing there waiting for someone to acknowledge me. I was later surprised to find out this was the manager/owner of the cafe. He took my order, asked how I would pay, and then sat back down. Once my coffee came, it did not taste the greatest but I was willing to overlook due to how long it took me to even place an order. Towards the end of my cup of coffee, I started to taste coffee grounds. When I opened the lid, I saw that the rest of the coffee was straight grounds. I brought this to the attention of the girl working (lovely sweet woman), and she said she would tell her boss. She offered to make me a new coffee, but I did not have time as I had to get to a spin class. The owners should reflect on customer service, flow of service (looked like the girl working had some questions but was apprehensive of bothering her boss), and quality of their products. $5 for coffee grounds is gross. Would not recommend & probably won’t return.
We had a very bad experience today. There is a lady named Liam who has no customer service skills . She also told us to get out and was super rude. They were out of ice creams at 9.45 pm and we were still being accomodating. We even accepted a choclate flavoured sunday with vanilla icecream since she said they are out of any chocolate flavour ice cream. We did speak to the manager as well. Her actions and hand moments were very aggresive. We also had a senior citizen with us, and was not a very pleasant experience. The worst customer service!!!
Tommy Café is a Canadian Coffee shop based in Oakville, Ontario. Tommy Café is located at 236 Lakeshore Rd E, Oakville, ON L6J 1M4, Canada.
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