They have excellent customer service. From buying anything to returning anything they do excellent service. This store was previously owned by the source. The service has always been excellent.
I visited Best Buy today and Naisharg raval has been a great help. He demonstrated excellent product knowledge and was able to offer me exactly what I needed. Thanks alot Naisharg and Best Buy!
Tip top service from Daniela. My girlfriend was looking for a laptop and wanted to finance it but couldn't because of a past outstanding payment out of her hands but Daniela went above and beyond looking for an alternative. Even though, at the end of the day, we had to purchase it in full, Daniela's wonderful service still stands. We will be returning soon enough and hope that she's the one to help us out. Definitely recommended.
Hands down the most pathetic and unprofessional customer service I’ve ever dealt with. I called ahead to confirm I could drop off my Amazon return here, only to be greeted by some rude, clueless girl with a disgusting attitude telling me I couldn’t, and that I had to “contact Purolator first.” Complete nonsense. After speaking with Purolator directly, I was told the truth: as long as I had the label, I absolutely could drop it off. So this employee was flat-out wrong and clearly didn’t care to do her job properly. When I called back to report this, another staff member conveniently “didn’t know who worked there” and refused to give me her name. Imagine working in the same tiny store and pretending you don’t know your own coworker. Laughable. Instead of fixing the problem, they doubled down, tried to cover for each other, and even got defensive when I mentioned the call was recorded. Yes, it was recorded on my work phone — and I’ll happily share that proof. This location is a disgrace. Lazy staff, disgusting attitude, and zero accountability. They don’t help customers—they lie, deflect, and protect each other’s incompetence. If this is the level of service Best Buy thinks is acceptable, they should be embarrassed to even keep the doors open.
Dhruv and Komal were very helpful and helped with making the process very easy and guided us step by step for everything we needed. We really appreciated it.
Absolutely fantastic service and support by Lakhi and other staff members. Lakhi’s knowledge and expertise and courteous manner is unmatched. We are grateful that we met him and we will continue to seek his guidance, wherever he is located. We trust him implicitly. We are most fortunate to have him available.
Excellent service, even after I got second thoughts and decided to leave a phone plan I signed up for, Syed went above and beyond to help me work through it.
Best Buy Express is a Canadian Electronics Store based in Oakville, Ontario. Best Buy Express is located at Oakville Place, North Entrance, 240 Leighland Ave UNIT #153, Oakville, ON L6H 3H6, Canada.
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