Always a pleasurable experience to go to my regular appointments at Hand and Stone. Yesterday in particular after a stressful week Toni-Lee's relaxing massage helped me get a restful night's sleep finally! THANK YOU Toni- Lee.
I went there for the first time yesterday. The place is very nice (decor) and the massage therapist was great. The only thing I didn't quite like was the girl at reception. When I walked in she looked at me but didn't smile once and just asked for my name. Not very friendly and looked annoyed. Even after I finished and came back to pay she wasn't very inviting or friendly and simply processed the transaction. Customer service needs improvement.I'm going to update my review and bring it down to 1 star as I did reach out to the email address provided in the response from the manager and no one ever got back to me. Not good client service.
After I had a close relative highly recommend Hand and Stone I decided Id give it a try. I made my appointment earlier this week and clearly stated I am booking a full body prenatal massage. The girl I spoke to on the phone seemed to understand this. She explained to me that a standard massage time is 50 minutes but I can add on 10 minutes intervals. Which I did to bring my massage to a full hour. After arriving at the salon today I was asked to fill out some paper work which I clearly marked off the section that says pregnant and it asked me for my due date which I had filled in. Once I had been called in for my appointment I had to remind the RMT that I was pregnant and she looked at me with the most puzzled face and said well I wish they would have told me because the room isnt set up properly for a prenatal massage. I said its no worries as she mentioned I can lay on my side while she massages me which I was ok with. During my massage half of my back was massaged only, which I figured is ok and she would get my other side when I turned over? Which never happened... the RMT paid attention to my legs for swelling which I am not exactly sure what she did? No massage other then half of my back and my chest was done during the time I was in there... before I knew it the RMT was telling me my massage was over. As I walked out and paid I realized I was only scheduled for 50 minutes. After I had specifically said 60? I have had better massages over seas at a fraction of the cost and will not be recommending Hand and Stone to anybody and was disappointed in my visit today.
I have been visiting the Oakville Location for years now. I love the staff and the efficiency within the staff. I enjoy the Dermalogica line and have been very faithful to the line. I love the easy and supportive advice I get from the theoreticians.The only reason i'm rating it 4 because of the increase in the facials from (member only) $79 to $99. It's a big difference. Also, I feel that there should be more customer appreciation deals, as I for one feel that I spend a lot of time and money with the company. Otherwise, I enjoy Hand and Stone and a lot of things that they offer. Keep up the good work!
They got me to sign up for a membership and it's been a challenge getting them to stop charging my card. Even after written requests and being assured that the membership will be cancelled I keep seeing them charging my card and insist they do not refund even if you do not use their services.
Hand & Stone Massage and Facial Spa – Oakville is a Canadian Spa based in Oakville, Ontario. Hand & Stone Massage and Facial Spa – Oakville is located at 511 Maple Grove Dr #21, Oakville, ON L6J 6X8, Canada.
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