Very poor service who did my facial. My son gave me birthday gift coupon. The person didn’t massage my face at all, didn’t remove any black or white heads from face. I talked to desk person and was told that the manager will call me. I haven’t received any call from manager since December 4 even I called the store twice. That’s was wastage of $200 that my son gave me as birthday present. I hope the manager calls me after reading this review.
Bith ladies where wonderful. The massage was awesome and relaxing. The hydra facial wasn't what i was expecting. It was ok but I wouldn't get it again.
I would like to tell you how excited I was to hear about this wonderful service you provide for women with cancer going through chemo. Unfortunately when I called to make an appointment I didn't feel welcome. I felt like the receptionist was treating me like I was looking for a freebie or charity. Questioning how I heard about it, and commenting on how she has never heard of someone without a credit card. It is difficult enough to have cancer and all that goes along with it that I don't need to be made to feel less than. And I will be telling everyone I know how your spa treated me.
I was gifted a spa package & had the pleasure of visiting this past week. I altered the package slightly, which was kind of them to allow me to. I had an 80 minute hot stone massage, Vichy sea salt body scrub, customized facial & pedicure. I have been lucky enough to have visited a number of spas over the years & I can say this was one of the best experiences I’ve ever had. Sandra was my therapist for the hot stone massage, she applied the right amount of pressure, asked how everything was & overall was lovely. Renata was my therapist for the other 3 services & she was fantastic. I generally have never had a good experience with any facial I have ever received, either the therapists are inexperienced, pushing the spa’s products, have never loved it. This facial changed how I feel about them, it was beyond amazing, skin felt great, was as relaxing as the massage. I cannot wait to go back to experience it again. Thank you all at Rosewater for a lovely experience, I look forward to going again in the future.
I treated myself to the Rosewater Wrap and Nap and it was absolutely amazing. Renata took awesome care of me and provided a service that was absolutely 5 star. Of special note was the face massage she provided during the facial that left me feeling absolute bliss. Could not recommend this service and this spa enough. Location was clean and quiet, so relaxing - it felt like a true escape. Looking forward to booking another service there in the future. Sign up for their last minute club too to get amazing last minute appointments for a discount - another amazing benefit. Highly recommend!
I took my mom for the first time today and she absolutely loved it. Amazing place, she had a great time. My mom had Susanne as the massage therapist, she was amazing, she left my mom feeling like she got a new body. We really recommend this spa, very clean and friendly. We will definitely keep going back there!
I got a signature pedicure and manicure here and was just generally disappointed with the experience. It wasn't bad, it just wasn't good either. Even the atmosphere of the spa didn't align with the reputation of the place, it was very small and cramped, not relaxing. I've gotten better manis and pedis from cheaper, less reputable, spas. My usual go-to was Dove Spa which closed so I'm trying to find a replacement and this one definitely won't be it.
Set up an appointment on a Wednesday for the upcoming Saturday to have two full face makeup applications done. It was supposed to be a gift for my friends birthday. I received a phone call Saturday morning saying they had to cancel the appointment due to a staff calling in (which is understandable) Other then an apology they didnt offer any alternatives. Later that afternoon I got a voicemail saying that they worked something out so I could come in. I quickly called back to confirm but no one answered so I left a voicemail. An hour later I called back to confirm they got my message. They had not and gave my appointment away. The excuse being she didnt look at the voicemail.....The lack of customer care I received was awful. Unfortunately I have a gift certificate to this spa that will be going to waste.
Clean place. A little expensive on basic services. A little snobbish.
Beautiful gem in downtown Oakville. Lovely space. So relaxing. Have great knowledgeable staff and an array of eminence products. A must try if you are looking for a spa!!
Rosewater Spa of Oakville is a Canadian Spa based in Oakville, Ontario. Rosewater Spa of Oakville is located at 156 Church St, Oakville, ON L6J 1M9, Canada.
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