I brought a Canada Goose jacket to be cleaned on specific spots that had smudges- they tried twice and couldn’t take them out. They argued that it was discoloration but they are clearly dirty spots (I do recall when I got the jacket dirty-judge by yourself from the pic). My whole bill of more than $60 was for nothing and they didn't offer to waive the cost. What is the purpose of a dry cleaner that can’t clean?. Plus they don’t accept credit card. Last time I go there.
I've been a customer for years and a weekly customer at that.. I travel for work and I need my shirts and suits in near perfect order. The service I've received is nothing less than outstanding. The staff are friendly, the owner (Marina) is amazing and they alway accommodate my needs. My shirts are clean and pressed perfectly, traditional and french cuffed. I appreciate the fact that all garments are inspected and a note left for me in the event of unresolvable stains or material fraying. If there is ever an issue, Im always made aware and the staff does everything possible to resolve quickly and efficiently. I highly recommend them to all.
I brought a brand new blazer in for dry cleaning. The receptionist was very pleasant and helpful. Unfortunately, when I went to pick up the blazer it looked ruined. There was a large stain on the shoulder from trying to removing a small mark. I left the garment there and asked that the manager address the problem. I received a call the next day and was assured they would do their best to fix it. I had to wait a few days but the blazer came back looking good as new.
This is the worst dry cleaner I've been to. Watch the prices on your bill. I was told $4 per t-shirt. Ended up being $9.10 per shirt. Lol. That was my fault for not looking at the bill. Don't just take their word for it. Very unprofessional service from a part time worker with an Indian accent. Don't know why she is in the customer service business. Clearly doesn't enjoy her job. Cleaning wasn't done on time. No apologies. Never Again. I would love to give them a 0 Star but not possible. I was trying to find a cleaner close to where I live. On a good note Cathy one of the employees was trying to be nice with what she could do.
Neat Dry Cleaners is a Canadian Dry cleaner based in Oakville, Ontario. Neat Dry Cleaners is located at 478 Dundas St W, Oakville, ON L6H 6R8, Canada.
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