Overall, a very positive experience having my car fixed here. The owner, Carlos, went to great lengths to diagnose my vehicle, liaising with Land Rover to find the exact cause of a persistent problem. Updates were timely, and he helped me prepare the items necessary for a warranty claim. More than this though, it was a privilege to be invited into the upper office to see all the certifications on the wall. When I asked him about them, he explained that this is what he needed as an Ecuadorian in the 90s — to prove what he could do, because people needed some visual proof that they could trust. If you ever come across, the wall is worth seeing on its own. It reminds you how hard the immigrant to Canada has had to work to be understood, to be seen as an expert, or to prove — to eyes that might not give a second chance — where the expertise lies. It was also nice to see, just at the far end of the wall, almost like an afterthought, but maybe something of personal pride to Carlos and his team themselves: long before Google reviews were the mainstay for how people considered the standing of a place, people here took the time to write letters of thanks. Really great to see the hard work in the certification in a way pay off in these letters. If you get your car fixed here — which I would recommend — do take a moment to pop up or ask to see the upper room. In a time where everyone seems to consider themselves worthy of sharing knowledge after reading a book or watching a YouTube video, it just reminds you how much work goes into becoming a genuine expert.
Highly recommend Carlos and Daniel. Especially Daniel he specializes in Mercedes Benz. That is the reason why Canadian Tire told me to go through Carlos.
Daniel did an amazing job on my Mercedes! He correctly diagnosed the issue and fixed it, saving me nearly $4,000. Really appreciate the expertise and honesty—thank you!!
I want to thank Carlos and the staff at Oakville Import for alway being honest with his repairs and the most excellent customer service ! Been dealing with them for years and they never disappoint! 10 stars if possible!
Carlos is an absolute pleasure to deal with, down to earth and knowledgeable, he took care of my 2009 mini cooper S. Great pricing with attention to detail! I will be going back with all my cars in the future... thank you Carlos!
I've only just dropped of my car at this service centre, so far I've met the owner and son who have been very attentive to my concerns. I'll update this post once I hear what the issues are with my front headlight and the cost of repair.
I used to have my AM DB9 serviced by the dealer but it became too much of a travel from Burlington so I sought out Oakville Import Auto to fix a misfire. Carlos and his crew took such a personal care with the maintenance, the machine runs like a dream. I also had an issue with my Porsche Panamera and Oakville Porsche spent a lot of my money trying to fix a rough running problem so I gave up on them (I will never use Oakville Porsche) and asked Carlos to take a look at the car. Carlos meticulously tracked the source of the issues (centre drive shaft, front left wheel bearing, rear left wheel bearing, front right lower control arm) and now the vehicle drives like new. You know you are going to the right person when Carlos treats your car like it is his. As long as Carlos and his family is around, they are my service people to go to. I highly recommend their service. With all of the work that they conducted on my two vehicles, the charge was very reasonable and Carlos explains the charges carefully to you.
Oakville Import Auto Centre is a Canadian Auto repair shop based in Oakville, Ontario. Oakville Import Auto Centre is located at 2506 Royal Windsor Dr, Oakville, ON L6J 4Z2, Canada.
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