Isabella started taking care of my hair several months ago. At the time it was badly damaged and the colour was off. She has done an amazing job consistently and now I get nothing but compliments on my hair. Cheers to Isabella.
A few weeks ago, I returned to Total Image with an expectation of getting the same service as my first visit which I gave a 5star rating. My experience this time was very different. the stylist Isabella assured me that the style I wanted was possible. How ever, this time she seemed very busy and my hair did not turn out as well as I hoped. As a result, I returned the next day and a another stylist (Angie) finished my hair to my satisfaction. How ever, this treatment I wanted(full foil and toning) was a gift for me and when I inquired about the additional cost compared from my previous treatment(Full foil + trim)...the manager told me that I was given a conditioning treatment that I was not informed of the extra 50$ cost by the stylist in addition to the normal cost. The manager was very condescending and basically suggested that I must not have been able to afford it when I suggested a refund on the unrequested conditioning treatment, he was rude and unapologetic about all the issues I had with my appointment. It is unfortunate that the manager treated me this way and just gave me samples to satisfy my visit. I felt the need to express my significant disappointment in this salon which is too bad because I was really happy with the atmosphere and stylists during my previous visit. I will not be returning to this salon because of the manager/owners actions.
called to get my wife hair done . due to religious reasons asked for private room. Front desk laughed and said no we don't do that.poor service
Mila is my long time hair stylist ,she always does a great job ,I always leave her chair with a big smile and good laughs.Salon seams to be very busy ,I am always there on Suturdays ,however it seams that everything just goes smoothly .I am a new client to this salon ,but have nothing to say but great things about the rest of the stuff members ,such hard working and kind group of people .
Over Priced, Rushed , Stuck up Stylists. Go ANYWHERE ELSE!!
Total Image Hair Salon is a Canadian Hair Care based in Oakville, Ontario. Total Image Hair Salon is located at 240 Leighland Ave, Oakville, ON L6H 3H6, Canada.
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