Visited this store with a friend. We were lucky to visit during a 50% off sale. The quality of product is excellent. Great fabric and color selection for both men and women. The sale was so good, I returned the following week and made 2 purchases
Great clothes but the customer service is terrible. Received a damaged dress. Had a hard time getting refund authorization. Sent dress back three weeks ago. No refund received and they won't answer emails. Have opened dispute with AmEx.
Who doesn’t love going to Kit and Ace when they have a sale?! Unfortunately the only things I ended up liking were the items not on sale, but I’ll monitor these items for price reductions, don’t you worry The hidden gem of the store is the sparkling water, hands down. Classy joint!
Would choose another location for shopping and pickup. Worst customer experience at Kit and Ace. This is not normal, but maybe for this location. Came in for an order pickup(could not choose delivery for these items). The associate made no effort to honor the 40% off on my original order(which I clarified a week earlier that it would be honored based on my original order) , nor ask, search for more info, ask someone etc. Would rather stand there in an empty store. Walked out without my pick up. Wasted my time and commute on the afternoon of Dec 22.
Purchased October 2022 and was my go to jacket. Light and comfie. I was disappointed when I brought out to wear this 2023 season. I clearly see and feel degradation of the jacket. However, their Quality Assurance Team do not deem this as a manufacturing defect, rather wear & tear. Really? So I am not to wear the jacket throughout the fall & winter? For $273.14 their quality is below my standards. Back to Winners for quality, outstanding customer service and much better pricing. Very disappointed!
Five stars for customer service at this location. Specifically, I would like to highlight the level of excellence and proficiency that one of the staff members, Lauren was able to demonstrate. Lauren was extremely helpful - they didn't have my size in store when I came to this location with an online order return, but she was able to get me store credits and immediately place an order for me online so that a new item with the right size would get delivered. She did it all very quickly and efficiently as other customers were getting ready to check out. Many thanks to this store!
Not sure why there's so many bad ratings. I had a pleasant experience here, there were I think 3-4 employees there and they were all friendly. The staff was nice and it was a nice atmosphere inside the store.
Kit and Ace is a Canadian Clothing Store based in Oakville, Ontario. Kit and Ace is located at 171 Lakeshore Rd E, Oakville, ON L6J 1H5, Canada.
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