EDIT: Well, it’s annoying to find out we drove an hour to do an exchange. Were told in store they don’t do exchanges for items purchased online - only to be told by LL Bean customer service that THEY DO allow online exchanges and returns in store. Lazzyyyy staff. Do your job. Emailed the address left in your response, but no response. Not surprised at this point. Returned item by mail and they tried to charge me SHIPPING. Called customer service and told them about the situation at the Oakville store and they also informed me the stores should be doing exchanges and returns for online items. Was refunded my $15 shipping and will legit never spend another dollar with this company again. Original review: Nice clean store, staff was nice. Great selection. BUT I hate stores that won’t do in store exchanges or returns on items you’ve purchased online. The Gap does it as well, which is why I no longer shop there. Love the stuff, but sadly won’t buy anything else there again unless this policy is changed.
It’s worth the drive to Oakville to shop at L. L. Bean. Great quality clothing that lasts its good quality for your money. Wonderful classic design and styles that you can wear and still remain in classic style for years. I ordered two waxed canvas bags for each of my wood stoves.
High quality apparel, but costly. Tidy and clean interior and exterior. Excellent customer service without pushing customers for choices. If you are bored, go window shopping here.
Very good store for quality clothing, shoes, etc. Good selection of designs and well displayed. Good customer service. Reasonably priced for the quality of the items. Very good returns and exchange policy
Great service at this location! I went in to exchange a couple things I bought online. Helped me find new sizes to try, and offered other colour options for items not in stock in-store. No judgement when I opted to return a sweater rather than exchange it for the more expensive colour they had available in store. Very friendly and pleasant experience. Clothing is pricey, but good quality. I have a few closet staples from here that I splurged on, and they've held up well over time.
Disagree with many of the negative reviews. If you need a refund right away, stop buying things on credit. I've buying LL Bean clothes for a long time. I made dozens and dozens of purchases. The quality is very good, most materials excellent and the service I experienced has always been good whether online, on the phone or in the store.
Good service, dressing rooms could have used a dust bunny cleanup. Not a great selection of sizes and colors. Prefer to order from the website for that, but didn't have the time.
L.L.Bean is a Canadian Clothing Store based in Oakville, Ontario. L.L.Bean is located at Oakville Place, 240 Leighland Ave Unit #165, Oakville, ON L6H 3H6, Canada.
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