Went to the Oakville Place location and had amazing service. The lady was very friendly and helpful. She processed my online purchase return promptly and then assisted me with choosing the type of T-shirt I was looking for, even bringing me another size in the fitting room!
I'm contemplating sharing a negative review regarding my experience with Nicole, the manager at Roots. My parents purchased Christmas gifts for my children, and since my parents live out of town, I faced the inconvenience of sizes being too small. Despite being 15 days post-Christmas, Nicole declined to facilitate the return or exchange and suggested contacting customer service. This lack of assistance has left me with a negative impression, and I'm hesitant to make future purchases from Roots. Furthermore, I couldn't help but notice that the manager's choice to wear a winter hat in the store struck me as unprofessional. It's disheartening when such details affect the overall shopping experience.
HORRIBLE CUSTOMER SERVICE I had purchased a gift for a friend that lived out of the country. Each time they planned to come visit, their plans feel through. With that said, the items I bought would no longer fit the baby. I understood that it was 4 months later, but asked for an exception, as it was never my intention to have to return the item. When I knew this item no longer would work for the gift I brought it in. The store manager Nicole (horrible customer service) was not understanding, sympathetic or kind, just kept saying ' no', 'not our policy' 'there's no exceptions'. Considering these items are classic items and still in store, I do not understand why this is such an issue that they cannot accommodate. You want to support Canadian Brands, but then get hit with things like this which make me want to AVOID roots at all costs. I will definitely be questioning if I ever want to purchase from the roots brand again or in particular this store, with such horrible management.
I had such a great customer service today. I went in to get some hoodies for my nieces who are very picky! I walked in as soon as they opened the door and he was very welcoming. I needed 3 hoodies with the same color and different sizes. I finally got what they wanted at the end with his help. (It took 30mins+!) He was very helpful and patient entire time! I'm glad I visited this location :)
Katie at Oakville Place Mall was wonderful today! I called the store looking for a particular item, even though she was very busy she took the call. She had to go into the back to check for the item I was looking for and found it. Awesome customer service!
Love this place, the clothing is so soft and some of the designs reflect where you are...love that they personalise some of the stores...bought a long sleeved shirt in Toronto but a short sleeved shirt in Mont Treblant with the location on the front which was awesome!
I enjoy shopping at this ROOTS location tremendously. An exceptional staff, brilliant customer service every visit. The selection never disappoints and the staff are very accommodating phoning the Burlington location to hold items if necessary, as I live in Burlington. Thank you for the professional and friendly service.
Roots is a Canadian Clothing Store based in Oakville, Ontario. Roots is located at 240 Leighland Ave Unit 132, Oakville, ON L6H 3H6, Canada.
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