I am extremely disappointed in this business. I had previously taken some jewellery there to be repaired, their prices were fair, $75.00 to replace a bracelet clasp and a stone. The work was done quickly. Today I went to pick up the same item I had repaired once again, this time it was only the clasp that needed to be repaired. I was charged $275. + tax, it came to $310.00 I asked why and really was not given a clear explanation, I was told maybe they did something different than last time. Buyer beware, this is extremely poor customer service. Needless to say that is the last time they will see me. Be prepared if you plan to use their service.
I can't say anything about the quality of their merchandise or their prices because I didn't try to buy anything. What I can say is that they are extremely nice and helpful. I was in Toronto on vacation when my young daughter lost the back to one of her earrings. That's a big deal in the first year, when you have to keep the earrings in 24/7 or else the piercings fill back in. We stuck our heads into this shop in a panic, looking for an earring back with only a few minutes before we had to be somewhere, and they immediately pulled out a box and found one for her to use until we got home. If their service for paying customers is as good as their service is for frazzled parents, you won't go wrong here.
I have always gotten excellent service at London Gold. I have had jewelry repaired here several times. And bought a ring too. So pleased with the quality and reasonable pricing too. I highly recommend.
Excellent quality workmanship, just love the finished product for both rings and Evan and his team were just great throughout. They get a big ? Will definitely be returning!!
Really happy with the service! I got 3 pieces repaired here and they were ready within a week. They all came back polished and looking great. Upfront about pricing as well!
Just recently gave them some thicker gold pieces to alter and it was done very well, in a time efficient manner, and well priced. In store service was also good, polishing job made my items look brand new once again. Thanks a lot!
London Gold is OUTSTANDING. I took them rings that had previous damage and London Gold restored them to how I originally bought them. They are my favourite rings, and now I get to wear them again. They also sized a delicate heirloom ring that belonged to my mother and the price was very reasonable. I found London Gold because they were referred to me by two different people who said they would never trust anyone else. Now that I've had 3 rings sized here, I absolutely would agree. I'll never go anywhere else. The staff are THE BEST. Customer Service is THE BEST. Professional Knowledge is THE BEST. Craftsmanship is THE BEST.
The owner Evan is very professional and personable. He took the time to assist me and was fair with the price. The store is clean and beautifully simple in decor. The ring selection is exquisite and the gentleman who welcomed me was pleasent and friendly. I would highly recommend London Gold for your next big purchase.
I brought Evan a ring and I asked for a miracle and his team did it. This is a Peridot that was given to me as a gift and I had swapped out the main stone for a cubic zirconia and had much regret around it. He sourced out a new peridot but was very wary about trying to successfully mount it into the ring due to the delicate setting. I told him I was willing to take a chance even though it might cost me. They did it and I am thrilled to say it is restored.
Among other prized purchases, I have had three unique and beautifully made rings designed and created by London Gold. They are very special to me. I have learned to (almost) not notice the admiring glances they attract. London Gold is definitely a cut above!
London Gold is a Canadian Jewelry Store based in Oakville, Ontario. London Gold is located at 1011 Upper Middle Rd E, Oakville, ON L6H 5Z9, Canada.
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